Terms of Service Agreement
Advanced Networks Corp. is pleased to provide Voice over Internet Protocol (also known as VoIP, Voice over IP) enabled telephone service, including outbound calling, inbound phone numbers, and related telephony features. User accounts that are subject to a monthly service charge are automatically replenished through a charge billed to your credit card without further action by you (Automatic Recharge). You hereby authorize such charges. Automatic Recharge takes place (i) on a monthly basis at the commencement of each monthly term (unless you give Advanced Networks Corp. written notice of non-renewal as set forth below) and (ii) when the account balance is below the level set forth in the Calling Plan Details with respect to your particular calling plan. Advanced Networks Corp. provides the Service for full monthly terms only, beginning on the date that your account is first created.
Credit/debit card fraud is a criminal offense. At Advanced Networks Corp. we use automated and manual systems to confirm proper credit card authorization, including having Advanced Networks Corp. representatives call persons who have signed up for Advanced Networks Corp. services. We also track every transaction. Information related to fraudulent transactions, including but not limited to IP addresses, detailed call records, transaction data and email addresses is collected. The information will be provided to appropriate law enforcement officials consistent with applicable law when required to assist in the prosecution of any persons attempting to commit fraud on Advanced Networks Corp. websites.
When you start using our service, you agree to the following terms and conditions:
You are responsible for paying your bills on time. You will receive an email with a detailed invoice from RoConnect.com at the end of each month for your calls made the previous month. The payment must be received by the due date listed on your bill.
METHOD OF PAYMENT
You may pay your invoice online using a credit card or a Paypal® account.
As a condition for guaranteeing payments, a valid credit card is required as guarantee. If payment is not received by due date, you autorize Advanced Networks Corp. to charge the credit card on file for the invoiced amount.
LATE PAYMENT CHARGE
There will be 3% late payment charge to each customer’s service invoice not paid by the due date.
RETURNED CHECK FEE
There will be a charge of $25.00 to cover our costs each time a bank returns your check to us for any reason. We do not attempt to collect any check more than once.
Advanced Networks Corp. offers a comprehensive money-back guarantee to ensure that you are satisfied with our services. The money back guarantee is available if you cancel service within thirty (30) days of account activation and provided that you have not exceeded thirty (30) minutes or $2 of usage. Advanced Networks Corp. will refund the charges for monthly fees if written notice is received by Advanced Networks Corp. within such thirty (30) day period. Federal excise taxes and any other applicable taxes are not refundable. Account Balance bonuses are not refundable.
ATTORNEY FEES AND COLLECTION COSTS
If you do not comply with your obligations under this agreement, you agree to pay all collection fees and costs, reasonable attorney fees, all expenses and court cost we may incur in the attempt to collect your account.
ACCOUNT SUSPENSION AND SERVICE TERMINATION
Your account will be temporary suspended if payment is not received by due date or the credit card on file does not have sufficient funds.
The service will be terminated if your account is severely past due. You may be charged $25.00 reconnection fee to reinstate our service.
All disputed amounts should be reported by the payment due date for the period when the charges occurred. No credits will be granted after the due date.
Service may be temporarily interrupted for a variety of reasons, including, but not limited to system capacity limitations, equipment modifications and repairs, problems associated with the facilities of interconnecting carriers and acts of God or events beyond the control of Advanced Networks Corp.
CHANGES TO TERMS, CONDITIONS AND RATES
Advanced Networks Corp can add to or change any of its terms of service, rates or charges at any time, including but not limited to rates and charges, billing practices, late charges and all other terms and conditions. Changes will be posted on www.roconnect.com and you will be informed by email of the related changes.
DISCLOSURE OF ACCOUNT INFORMATION
You authorize Advanced Networks Corp. to disclose information related to your account, including confidential information, to credit reporting agencies, credit bureaus or private credit associations.
You must notify Advanced Networks Corp. upon immediate change of your name, address or telephone number.