Virtual Phone Numbers, SIP Trunking, Toll Free

Answer: RoConnect.com offers high quality telecom services that you can use to stay in contact with your family, friends and business partners across the globe at significantly lower rates than by using traditional telecom providers. Under one master RoConnect account, our clients have the option to use any combination of services:

- High quality international calling from any phone or iPhone.
- Virtual Phone Numbers from 50+ countries.
- Fax-To-Email Numbers from 30+ countries.

RoConnect.com operates under Advanced Networks Corp, a company based in Chicago, United States.

Answer: Our international calling services, Virtual Phone Numbers and Fax-To-Email numbers are available for clients worldwide. Our international calling service can be used by dialing access numbers in certain countries (see list of access number here) or can be used from anywhere in the world with our RoConnect VoIP Softphone app for iPhone over WiFi/3G internet. Virtual Phone Numbers can be forwarded to any existing phone number in the world. Fax-To-Email numbers are forwarded to an email address so clients can get a fax anywhere in the world.

Answer: RoConnect.com services can be used with your existing phone and there is nothing to change with your current phone service provider or plan. Under one master RoConnect account, you can register multiple phone numbers and select any combination of our services. For billing purposes, you will need a valid credit card number.

Our service it's extremly easy to use, there no equipment to buy and no software to install on your PC.

Answer: You can signup online and enter your personal and billing information's. After entering your information's, on the next page you will have the option to select the services that you want to use.

Answer: No. Our services are offered on a month to month basis and there is no term contract.

Answer: On the Signup page, under one account you can select any combination of RoConnect.com services that you want to use:

- international calling from a registered phone and calling from an iPhone over WiFi/3G
- Virtual Phone Numbers from over 50+ countries
- Fax-To-Email Number from 30+ countries

Answer: Simply send an email to our support staff and we'll be glad to make the changes for you. There is no extra charge to make any changes at anytime to your services. (Virtual Phone Numbers and fax-To-Email numbers have an activation fee)
Email: info@roconnect.com

Answer: At RoConnect.com we use automated and manual systems to verify new accounts activations, including proper billing information's. New accounts are usually activated within the same business day if the account was opened during business hours or the next business day if the account was opened outside of business hours. Virtual Phone Numbers and Fax-To-Email Numbers may take up to 48 hours to activate based on numbers availability.

RoConnect business hours are:
Monday- Friday 8:00 a.m. - 4:00 p.m. (USA Central Standard Time, GMT-5)

Answer: Upon activation, you will receive a "Welcome" email from RoConnect.com with details regarding your account. You will receive additional emails if you purchased a Virtual Phone Number, Fax-ToEmail Number or selected the iPhone RoConnect VoIP app option.

Answer: Yes, you can access your account online at anytime on our CRM page here. Once login to your account, you will be able to check the account balance, calls history, international calling rates, pay outstanding invoices, update your account info, change your registered phone numbers, change the phone number where you receive calls on your Virtual Phone Number.

A very few settings CAN NOT be updated online and those changes can be ONLY made by sending us an email (for security and reliability reasons): your email address registered for Fax-To-Email number.

Answer: Registered credit card number can be updated on our secure page - click here to update Billing Info

Answer: Our services are offered on a month to month basis and there is no term contract so you can close your RoConnect.com account at anytime. If you decide to close your RoConnect.com account, simply send an email to info@roconnect.com . After your account has been canceled, a final invoice will be generated and the invoiced amount it will be charged to your registered credit card. We do not charge a closing fee.

Answer: You can make international calls (at rates much lower that charged by traditional telecom carriers) from any registered phone or from iPhone over WiFi/3G, without the need to make any changes on your existing phone service. We offer two ways of making calls:

1. To start making calls with your existing phone:
• Register your phone numbers - your home phone, office phone, and mobile phone - whatever phones you frequently use.
• Dial our access number in your country - click here to check access number in your country. RoConnect.com will recognize your phone number with its Caller ID and you will not be required to enter a PIN to make a call. Make sure that the Caller ID is not blocked.
• Listen the greeting. Dial the number you want to call and press # (pound) key.

2. To start making calls with your iPhone over WiFy/3G internet and RoConnect VoIP app:
• When signing up, select the option to make calls from iPhone
• Follow instructions received by email to download and set-up RoConnect VoIP app.
• On your iPhone, start RoConnect app and dial the number you want to call.

Answer: Our all rates can be found at International Rates Link.

Answer: Login to your account at CRM page. To register a new phone number, on the left menu click on Users, Add ANI , enter the new phone number and click Apply. Enter numbers without any spaces or dashes. To delete a registered phone number, on the left menu click on Users, select the phone number you want to delete and click Delete ANI.

Please note that only phone numbers used for international calling can be updated online. If you need to add/delete Virtual Phone Numbers or iPhone users, please email us at info@roconnect.com

Make sure that Caller ID's is not blocked for the phone numbers registered.
We recommend that customers DO NOT register phones in dormitories, hotels, offices, hospital rooms, or any other phones that are regularly shared with many other people.

Answer: No. Our service it's very easy to use, there is no VoIP equipment to buy and no software to install on your PC.

Answer: RoConnect.com service has absolutely no connection fee, no weekly or monthly fees, no expiration, no taxes or no other hidden fees. Calls are billed per minute based on our low rates starting from 1.9 cents a minute (Click here to check all International rates).

Our international calling service it's a post paid service and there is nothing to pay in advance. In the sign-up steps, our clients are required to enter a credit card number and once the account it's activated they can start making calls. When the balance on the account reaches $10.00, the registered credit card it's automatically charged for the $10.00 balance. At the end of each month, clients receive an email with a detailed invoice and the option to pay any left balance online using a credit/debit card or PayPal account. If an Invoice is not paid by due date, the credit card number registered to your account it will be automatically charged for the remaining balance.

Answer: To dial any PSTN phone number you must dial: Country Code + City Code + Phone number.

For example if you want to call Mexico (country code 52) phone number in Guadalajara (city code 33) you must dial 5233 and phone number.

Answer: You can see your call details in real time on our CRM page here.

Answer: A Virtual Phone Number is a real phone number where family, friends or business associates can call you at a local cost. We call it "Virtual" just because there is no need to install aditional phone lines or aditional hardware.

Answer: You can buy a Virtual Phone Number in Sign Up steps. If you are an existing RoConnect customer you can also buy on the same Sign Up page and we'll assign the virtual phone number to your existing account. Your new Virtual Phone Number will be assigned in 24-72 hours and you will be notified by e-mail as soon as it is activated.

United States Virtual Phone numbers are $5.00/ month.
International Virtual Phone Numbers from any other 50+ countries are $15.00/month.
Each Virtual Phone Number has a one time activation fee of $5.00

Answer: Let's say you have family or customers located in Madrid, Spain. You want to provide an easy and cost effective way for them to reach you in the United States (or any other country). You would order a phone number from Madrid, Spain and have it forwarded to your United States number (or any number in any country). Now your family from Madrid can call you on your Madrid phone number that is "local" to them, without having to pay international charges, and you receive the call on your existing phone in the United States (or anywhere else in the world). The phone number where you receive the calls can be updated online, anytime.

In other words, roconnect.com has partnered with global carriers from around the world that provide phone numbers from 50+ countries. When a phone number is called in that country, our partner carrier sends the call to our network and we forward the call to your phone

Answer:RoConnect.com provides Virtual Phone Numbers numbers in over 50 countries around the world. For a complete list of coverage, go to: Virtual Numbers Countries.

Answer: We can forward calls to any mobile or landline phone in the world and the cost to receive calls is the same rate of calling to that destination.

For example if you forward your Virtual Phone Number to any phone in the United States, the call forwarding rate would be 1.9 cents a minute, the same rate as calling any United States phone number. The same rate of 1.9 cents/minute applies when forwarding calls to many other countries including: Canada, United Kingdom, Spain, Portugal, Italy, Ireland, France, Denmark, Argentina, Germany, Israel and Cyprus. For a complete list of our calling rates, go to Rates link: Click here for all calling rates.

The call forwarding charges are paid after the calls are received. If the balance on the account for receiving calls reaches $10.00 before the monthly invoice has been generated, the registered credit card it's automatically charged for the $10.00 balance. At the end of each month, clients receive an email with a detailed invoice that will include the monthly fee for the Virtual Number(s) for the next month and any left balance for call forwarding charges. Call forwarding charges are listed as "Voice Calls" on the monthly invoice. If an Invoice is not paid by due date, the credit card number registered to your account it will be automatically charged for the invoiced amount.

Answer: No. Your Virtual Phone Number can only receive calls that are forwarded to your existing phone. You can make calls from your phone by dialing our access numbers or using the iPhone RoConnect VoIP app.

Answer: Yes. If you want to buy more virtual numbers you need to signup again for another account. While signing up for another RoConnect account, you can use same information and e-mail address and we'll assign the new numbers to your existing account.

Answer: Virtual Phone Number monthly fee is charged for one month in advance. At the end of each month, clients receive an email with a detailed invoice that will include the monthly fee for the Virtual Number(s) for the next month and any left balance for call forwarding charges. Call forwarding charges are listed as "Voice Calls" on the monthly invoice. If an Invoice is not paid by due date, the credit card number registered to your account it will be automatically charged for the invoiced amount.

If the system fails to charge your credit card, you will be notified via e-mail.
If we do not receive a payment for one month, your number will be cancelled. Please note that there is a risk that your number may be sold to another customer after cancellation and you might lose your number if you make a payment afterwards.

Answer: There are no long term contracts with RoConnect.com and services are offered on a month to month basis so you can cancel your Virtual Phone Number anytime. Once you cancel your virtual phone number you can continue to use RoConnect.com only to make calls without any monthly fees.

You cannot suspend your virtual number for certain period of time and if you cancel the number you might not be able to get the same number in the future.
To cancel your virtual phone number, you need to notify us by email at info@roconnect.com

Answer: Fax-to-Email number processes and routes all incoming fax messages to your email address. For a low flat monthly fee, with our Fax-to-Email number you can receive an UNLIMITED number of fax pages per month. (most fax-to-email providers charge a much higher flat fee plus about 10 cents/page)

- 30+ countries covered
- Flat monthly fee (no per-minute fees, no per-pages fees)
- Fast, reliable way to receive faxes as email attachments.
- Secure fax service with 99% up time.
- Unlimited pages/month.

Answer: You can buy a Fax-to-Email number in Sign Up steps. If you are an existing RoConnect customer you can also buy on the same Sign-Up page and we'll assign the Fax-to-Email number to your existing account. With our Fax-to-Email number you can receive an UNLIMITED number of pages/month.

Fax-To-Email Number from the United States is $5.00 / month.
Fax-To-Email Number from 30+ countries is $15.00 / month.
Each Fax-To-Email Number has a one time activation fee of $5.00

Answer: People will dial your Fax-to-Email number just like any other fax number and we'll send all fax pages to your registered email address as .pdf or .tiff attachments.

Answer:
Gain Mobility - receives faxes by email anywhere.
Choose Your Own Number - Get a local, international fax number.
Fax Privacy - Faxes are securely delivered directly into your email inbox.
Reliability - No more busy signals, paper jams or misplaced faxes.
Greater Flexibility - Edit, highlight, sign and forward your faxes.
Save money - No more fax machine, paper, toner & maintenance costs.

Answer: No. With RoConnect Fax-to-Email number, all you need is an email address and a RoConnect account. There's no need for special hardware or software, bulky fax machines or extra phone lines.

Answer: RoConnect.com provides fax numbers in over 30 countries around the world. For a complete list of coverage, go to: Fax-To-Email Countries.

Answer: Your fax number will be solely assigned for your use and will function like any normal fax number for your callers.

Answer: Yes. You can pick a local or international number in over 3,500 cities around the world. Many of our users obtain a local fax number in not just the city in which they live, but also in the city in which they may be doing business. Live in London but are doing business in Stockholm? You can get a local fax number in Stockholm for your client's use.

Answer: Those sending faxes to you will experience no difference from a standard fax machine when dialing your RoConnect Fax-to-Email number. They will dial the Fax-to-Email number just like any other fax number.

Answer: Online faxing is much more private than an office fax machine shared by many people. With RoConnect, you can view your faxes privately on your computer, rather than having it sit open on a community fax machine. RoConnect secure fax servers have close to a 100% uptime, which means no busy signals and secure, encrypted delivery of your faxes.

Answer: Anyone can send a fax to your Fax-to-Email number. Your Fax-to-Email number works just like any regular fax number. Senders do not need to subscribe to RoConnect Fax-to-Email.

Answer: No. At this time you can only receive faxes with your Fax-to-Email number.

Answer: There are no long term contracts with RoConnect.com and services are offered on a month to month basis so you can cancel your Fax-to-Email number at anytime. Once you cancel your Fax-to-Email number you can also continue to use the other RoConnect.com services: international calling, virtual phone numbers.

You cannot suspend your Fax-to-Email number for certain period of time and if you cancel the Fax-to-Email number you might not be able to get the same number in the future. To cancel your Fax-to-Email number, you need to notify us by email at info@roconnect.com